"The Horizon Lounge which we made full use of - breakfast - afternoon tea - canapes and alcohol."
PeteD60 from United Kingdom
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"I feel relaxed from the time I enter the lobby because of the fragrance of many beautiful flowers in the lobby lounge."
Fifi M from Indonesia
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"Loved the health club (sauna, steam baths, jacuzzi, gym)."
Birger from Indonesia
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Shangri-La Surabaya is a 5-star hotel featuring luxurious accommodations and extensive amenities. Guests can enjoy the benefits of Horizon Club access, a refined oasis in the heart of the city, and an array of dining options, including Italian cuisine at Sapore. The hotel is rated 8.8/10 on Booking.com.
Rooms & Amenities
Rooms at Shangri-La Surabaya provide air conditioning, flat-screen TV, mini-bar, and coffee-making facilities. Horizon Club rooms offer exclusive access to the lounge, where guests can enjoy breakfast and evening cocktails. Suites include additional amenities and expansive city views.
Dining Options
Dining options at Shangri-La include the renowned Shang Palace for classic Chinese cuisine and Sapore for authentic Italian dishes, featuring wood-fired specialties. The hotel's Lobby Lounge offers an extensive selection of teas, coffees, and snacks. Room service is also available for dining convenience.
Leisure & Shopping
Shangri-La Surabaya provides a comprehensive spa experience with The Spa, offering a variety of treatments. The hotel features a well-equipped fitness center and swimming pool. Guests can also access nearby shopping centers like Ciputra World Surabaya and Tunjungan Plaza.
Business & Transportation
The hotel offers extensive business facilities, including meeting rooms and the impressive Grand Ballroom for events. Shangri-La Surabaya is 20 km from Juanda Airport, with shuttle services available. For local transport, bus services operate nearby, allowing easy access to various attractions.
“Shangri-La Surabaya impresses as a top-tier destination, particularly for business and family trips, blending Asian and Javanese design for a distinct sense of place. I especially like that it emphasizes leisure facilities and comprehensive meeting spaces. Its access to both cultural sites and the airport makes it a practical, yet elegant, choice.”
Sophia TurnerEditorial Director at Spahotels
Choose your room type
Shangri-La Surabaya offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Horizon Deluxe King Room
2 persons
35 sq. feet
1 King-size bed
Air conditioning
Shower
room details
Deluxe Twin Room
2 persons
35 sq. feet
2 Single beds
Air conditioning
Shower
room details
Deluxe King Room
2 persons
35 sq. feet
1 King-size bed
Air conditioning
Shower
room details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Shangri-La Surabaya offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.3/10Review score
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Tennis court
Golf course
Guest Parking
Electric kettle
Dryer
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Packed lunches
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Children's pool
Water slides
Children's play area
Kids club
Game room
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Massage
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Dining Onsite
Shangri-La Surabaya presents a delightful array of dining experiences that celebrate international flavors in inviting settings. Whether indulging in homestyle Italian at Sapore Osteria or savoring classic provincial Chinese cuisine at Shang Palace, guests are treated to warm service and culinary artistry.
Jamoo
International buffet
Ambiance
Family-friendly, modern atmosphere
Key Offerings
A vibrant all-you-can-eat dining experience featuring a wide variety of international dishes, ensuring everyone finds something to enjoy. Perfect for breakfast, lunch, or dinner.
Reservation
Not needed
Breakfast from 6:00 AM to 10:00 AM; Lunch and Dinner from 6:00 AM to 11:00 PM (Friday to Sunday)
Shang Palace
Classic provincial Chinese cuisine
Ambiance
Elegant setting perfect for lunch or dinner
Key Offerings
Renowned for its signature dishes, Shang Palace offers a taste of the finest Chinese fare, crafted to impress with authentic flavors and inviting presentation.
Reservation
Recommended
Lunch and Dinner service; hours may vary
Sapore Osteria
Homestyle Italian cooking
Ambiance
Warm and inviting with friendly service
Key Offerings
Delicious Italian fare accompanied by an extensive selection of drinks, enhancing the culinary journey through Italy's cherished flavors.
Reservation
Recommended
Hours may vary; available for lunch and dinner
Lobby Lounge
Light snacks and beverages
Ambiance
Popular social space with a cozy atmosphere
Key Offerings
An impressive selection of teas, coffees, and snacks, ideal for casual gatherings or moments of relaxation.
Reservation
Not needed
Hours may vary; generally open throughout the day
Location
Jl May Jend Sungkono 120, Surabaya, 60256,
Explore Surabaya
Explore Surabaya
Top Attractions
Activities
Dining
Entertainment
Ciputra World Surabaya Mall
9 minutes' walk
Ciputra World features shopping, dining, and entertainment. A popular spot for a mix of local and international brands.
Surabaya Town Square
25 minutes' walk
A lively entertainment hub with shops, restaurants, and a beautiful park vibe, perfect for families and casual outings.
Monumen Kapal Selam
10 minutes' drive
A submarine monument and museum showcasing Indonesian naval history. Guided tours offer a unique perspective on maritime heritage.
Sura and Baya statue
30 minutes' walk
This iconic statue represents the city's history. A great photo opportunity and a brief insight into Surabaya's culture.
Taman Bungkul Park
30 minutes' walk
A relaxing urban park with walking paths, gardens, and playgrounds. Great for families and those seeking tranquility.
Surabaya Zoo
5 minutes' drive
Home to diverse wildlife, it offers engaging exhibits and a fun day out for families and animal lovers alike.
Cultural Festivals
variable depending on the event
Throughout the year, experience local culture with traditional music and art festivals, often near city centers.
Jamoo
1 minute' walk
An all-day dining venue offering a mix of Indonesian and international cuisine in an elegant setting.
Sapore Osteria
1 minute' walk
Italian restaurant known for its pasta dishes and fine wines. A cozy atmosphere perfect for couples and casual dining.
Shang Palace
7 minutes' walk
Authentic Chinese cuisine in a sophisticated setting specializing in dim sum and traditional dishes.
Citilites Skyclub and Bistro
10 minutes' walk
A rooftop venue featuring stunning views of the city, known for live music and a vibrant nightlife atmosphere.
XXI Garden Cafe
10 minutes' walk
A casual venue offering movies and food, ideal for families looking for a fun and relaxed evening atmosphere.
Getting around
City Centre
Surabaya 6 min · 2.5 mi
Airports
Juanda (SUB) 30 min · 12.2 mi
Abdul Rachman Saleh (MLG) 126 min · 52.2 mi
Train
Pasar Turi Train Station Surabaya 8 min · 3.0 mi
Gubeng Train Station 8 min · 3.0 mi
Access exclusive early booking discounts.
Choose your spa escape today!
Check Rates
Property information and rules
Check-in
from 14:00-23:00
Check-out
from 06:00-12:00
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs IDR 116162 per person per day.
Children & extra beds
There are no extra beds provided in a room. There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2012
Number of floors:
17
Number of rooms:
357
Reviews and Ratings
Reviews from guests about their experience.
Review score
Based on 241 verified reviews
9.2 /10
Perfect
92 %
Recommend
Breakfast
8.5/10
Cleanliness
9.5/10
Comfort
9.5/10
Facilities
9.3/10
Free WiFi
8.2/10
Location
9.0/10
Paid Wi-Fi
7.5/10
Staff
9.5/10
Value for money
8.9/10
Pros
Attentive staff
Consistent service
Comfortable bed
Cons
Worn-out room
Guest reviews
based on 358 reviews
9.1/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Shangri-La Surabaya
How far is Shangri-La Surabaya from Juanda International Airport?
The hotel is 20 km from Juanda International Airport, approximately a 20-minute drive.
What are some nearby attractions to Shangri-La Surabaya?
Nearby attractions include Ciputra World Surabaya (0.5 km), Taman Safari II (2 km), and the House of Sampoerna (5 km).
What are the check-in and check-out times at Shangri-La Surabaya?
Check-in is from 14:00 and check-out is until 12:00.
Does Shangri-La Surabaya have on-site dining options?
On-site dining options include Sapore Osteria and Shang Palace, serving Italian and Chinese cuisine respectively.
What room amenities can guests expect at Shangri-La Surabaya?
Rooms are equipped with air conditioning, a flat-screen TV, DVD player, minibar, and coffee/tea making facilities.
What leisure activities does Shangri-La Surabaya offer?
Guests can enjoy tennis courts, swimming pools, a children's play area, and a game room.
What business services are provided at Shangri-La Surabaya?
The hotel offers comprehensive meeting facilities with 6 meeting rooms and a business centre.
What is the cost of breakfast at Shangri-La Surabaya?
Breakfast is available for an additional charge of 381150 IDR.
Does Shangri-La Surabaya provide an airport shuttle service?
Airport shuttle services are available at an extra charge.